Objectives

Guided by our values we will look to achieve the following objectives:

To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each service user’s right to independence, privacy, dignity, fulfilment and the rights to make informed choices and to take risks.
To ensure that service users’ needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities and impairments. We will make sure that equal opportunities exist.
To ensure that the care service in totality is delivered in accordance with agreed purchasing contracts or individual care agreements.
To manage and implement a formal programme of staff planning, selection, recruitment, training, retention and personal development to enable the care needs of service users to be always met by suitable and qualified workers.
To ensure that staff receive the necessary training and personal development to perform their duties in the most effective manner in line with Comprehensive Care Services Ltd business philosophy.
To match our care and support workers as closely as possible with the service user and to respect the need to change the care/support worker in the event of subsequent non-compatibility.
To undertake a risk assessment of environmental and ergonomic health and safety hazards within the home of each new service user, and to ensure that areas of concern are duly reported to the purchaser/service user. Such risk assessments will consider the right of the service user to take risks.
To ensure that all service users receive written information on the organisation’s policy and procedure for handling complaints, comments and compliments and how to use them.